Role Overview

This VICI Dialer Administrator opportunity in Gauteng gives the right candidate a chance to work in call centre with clear responsibilities and visible impact.

Key Responsibilities

Keep momentum on optimize dialling strategies to improve contact rates, talk time, promise to pay rates, collections recovery and manage campaigns, call ques, dispositions and campaigns.
Take responsibility for the core day-to-day work expected of a VICI Dialer Administrator.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.