Job Description

Our client is seeking a highly organised and detail-oriented Tracking Clerk to assist with the coordination and monitoring of shipments, particularly cross-border logistics.

Minimum Requirements

Previous cross-border logistics experience is essential.
Basic knowledge and understanding of international logistics processes.
Previous experience in a tracking, logistics, transport or administration role will be advantageous.
Strong computer literacy, particularly Microsoft Excel and Outlook.
Excellent attention to detail and accuracy.
Good communication and interpersonal skills.
Ability to communicate professionally with suppliers and service providers.
Strong follow-up and organisational skills.
Ability to work under pressure and meet deadlines.
Must be reliable, proactive, and able to work independently.

Key Responsibilities

Track and monitor local and cross-border shipments from dispatch to final delivery.
Liaise with suppliers, transporters, customers, and other relevant stakeholders regarding shipment progress.
Obtain and communicate shipment updates and estimated delivery times.
Monitor shipment statuses and promptly identify and escalate delays or discrepancies.
Capture and maintain accurate tracking information on internal systems and spreadsheets.
Assist with basic international logistics administration and documentation.
Follow up with suppliers and logistics providers regarding outstanding information.
Ensure all relevant shipment documentation is received, recorded, and filed correctly.
Maintain accurate records of deliveries, collections and shipment movements.
Provide regular updates to internal teams regarding shipment status.
Escalate any potential delays, issues, or exceptions to the relevant department.
Assist with general logistics administration as required.