Tier 1 Support Engineer Bellville Cape Town

Our client is looking for a Tier 1 Support Engineer with 2-3 years’ experience especially in Microsoft 365 and Azure. Must be able to install and support of Microsoft Office 365 and Azure for internal departments. The ideal candidate should have great troubleshooting skills, pay attention to details, and have a thorough knowledge of computer hardware and software.

Salary R 25000 all inclusive – (Medical aid and pension in the R 25000) Office based jobs normal working hours 8 to 5 Monday to Friday

Min Qualifications and requirements

A MCP/A+/N+ or relevant
Microsoft 365 Certified Administrator – Added Bonus
A minimum of 3 years’ experience in a desktop support/Tier 1 IT Support Engineer environment.
A minimum of 2-3 years’ experience with installing and supporting Office 365 and Azure
A minimum of 3 years’ experience with installing and troubleshooting laptops, desktops, printers, and mobile devices

Responsibilities

Administering and Supporting Microsoft AD and/or Entra ID.
Assists with monitoring, investigating, and remediating all security threats.
Resolves service requests according to SLA.
Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.
Installing and supporting desktop operating systems.
Installing and supporting Office365 applications.
Installing and troubleshooting laptops, desktops, printers, and mobile devices.
Troubleshooting networking problems.
Installing and supporting voice applications.
Supporting and remediating anti-virus and security issues.
Creates/amends/deletes user accounts in all systems.
Supports IT Administrators with escalated calls.
Supports Video Conferencing and biometric access control equipment.
Configures, administers, and troubleshoots Office 365 including Exchange, Teams, Sharepoint Online, OneDrive, and InTune / Autopilot