TEMS Administrator - Customer Site

Role Overview

Provide administration and client-account support at a customer site in Gqeberha, including account reconciliations, query resolution, yard checks, and pallet-quality reporting.

Responsibilities

• Perform general administration and client-account reconciliations, including debit authorisations, THAAs, account reconciliation, and credit-balance investigations.
• Maintain accurate filing of client documentation.
• Manage suspended and rejected movements.
• Log collection and return orders and necessary Salesforce cases.
• Submit weekly updates to the Team Leader and Supervisor.
• Ensure queries are addressed and resolved in accordance with business rules.
• Maintain customer relationships and escalate relevant issues.
• Check inbound document validity, including equipment and quantities.
• Maintain outbound-process records and facilitate 1-4-1 exchanges.
• Perform pallet sorting, inspect pallet quality, report problems, complete stock counts, and reconcile counts.
• Issue orders, escalate non-compliance, and liaise with customers to recover outstanding balances.

Requirements

• Three to five years of basic accounts and reconciliation experience.
• Experience with general office duties and client-account administration.
• Accurate record keeping and query-resolution ability.
• Comfort working in a customer-site and yard environment.