Telesales Consultant

Location: Port Elizabeth (Gqeberha)
Industry: Food Services / Hospitality Sales

Job Purpose:

To generate sales and grow the client base through proactive outbound calling, relationship building, and excellent customer service. The Telesales Consultant will play a key role in driving revenue by engaging with both new and existing clients in the food services and hospitality sector.

Key Responsibilities:

Conduct high-volume outbound calls to prospective and existing clients
Generate new business through cold calling and lead follow-ups
Maintain and grow relationships with existing customers
Identify customer needs and recommend suitable products/services
Achieve and exceed daily, weekly, and monthly sales targets
Process orders accurately and efficiently
Handle customer queries, objections, and complaints professionally
Follow up on quotes, leads, and previous interactions to close sales
Maintain an up-to-date CRM system with accurate client information
Upsell and cross-sell products to maximize revenue opportunities
Stay informed about product offerings, promotions, and industry trends

Minimum Requirements:

Matric (Grade 12) – essential
Relevant tertiary qualification – advantageous
Proven telesales / internal sales / call centre experience – essential
Experience in food services, FMCG, or hospitality sales – advantageous
Strong computer literacy (MS Office, CRM systems)
Ability to work in a target-driven environment

Key Competencies & Skills:

Strong telesales and closing skills
Excellent verbal communication and telephone etiquette
Persuasive and confident negotiation ability
Resilience and ability to handle rejection
High level of energy and enthusiasm
Strong listening and needs-analysis skills
Customer-focused with a service-driven approach
Good administrative and organisational skills
Ability to multitask and manage a high call volume
Attention to detail and accuracy in order processing
Problem-solving mindset

Behavioral Attributes:

Self-motivated and target-driven
Positive, proactive attitude
Persistent and determined to achieve results
Professional and well-spoken
Team player with a willingness to learn and grow
Ability to remain calm under pressure
Adaptable and quick to learn new systems/products

What Success Looks Like:

Consistent achievement of sales targets and KPIs
High call conversion rates
Strong customer retention and repeat business
Accurate and efficient order processing
Positive client feedback and service excellence