Role Overview

For candidates exploring call centre jobs in Johannesburg, this Team Leader - Short Term Insurance role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Take ownership of Ensure high standards of call quality, accuracy and customer experience.
Support the team by managing minimum 2 years outbound sales management experience in a call centre – ESSENTIAL.
Support the team by managing minimum 3 years experience as a Call Centre Sales Agent with proven sales success – ESSENTIAL.
Take responsibility for the core day-to-day work expected of a Team Leader - Short Term Insurance.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

2 years of relevant experience
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.