Role Overview

121talent Pty Ltd is hiring a Team Leader - Gas & Electric in Durban. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Keep momentum on good understanding of call centre performance targets and quality standards.
Keep momentum on monitor calls and provide coaching, feedback, and support.
Take responsibility for the core day-to-day work expected of a Team Leader - Gas & Electric.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.