Role Overview

QE Services is hiring a Systems Trainer in Sandton. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Keep momentum on deliver telephony systems training to call centre teams.
Keep momentum on strong understanding of contact centre processes, SLAs, quality management, and workforce management.
Support the team by managing familiarity with call centre operations and financial services industry practices.
Take responsibility for the core day-to-day work expected of a Systems Trainer.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

A background that matches the practical demands of a Systems Trainer role.
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.