Role Overview

For candidates exploring call centre jobs in Johannesburg, this Support Resource Officer - (Dispatcher) role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Support the team by managing the role also involves assisting in receiving, logging, and prioritising both emergency and non-emergency calls, while determining the appropriate response and level of c.
Support the team by managing receive, prioritise, and log incoming emergency and non-emergency calls.
Keep momentum on support the contact centre with general administrative tasks.
Take responsibility for the core day-to-day work expected of a Support Resource Officer - (Dispatcher).
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

1 to 3 years of relevant experience
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.