Role Overview

This Support Representative (Technical Help Desk) opportunity in Somerset West gives the right candidate a chance to work in technical with clear responsibilities and visible impact.

Key Responsibilities

Support the team by managing technical Troubleshooting (Remote Support) Level 2 Support Responsibilities ( Technical Focus) Technical Requirements.
Take ownership of Ability to guide non- technical store staff through troubleshooting steps clearly and patiently.
Support the team by managing help desk or technical support environments Technical skills alone are not sufficient for this role.
Take responsibility for the core day-to-day work expected of a Support Representative (Technical Help Desk).
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

A background that matches the practical demands of a Support Representative (Technical Help Desk) role.
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.