Introduction

An established organisation is seeking a Software Support Consultant - Infrastructure to join its team in Alberton. This role will contribute to software, systems, and digital capability across a growing operational landscape. The position offers the opportunity to work on meaningful systems, applications, infrastructure, or digital services depending on the portfolio and team structure.

This position is well suited to a professional who can combine strong technical fundamentals with a practical, service-oriented approach to delivery and support. The successful candidate will be expected to work with appropriate urgency, maintain quality standards, and support a collaborative delivery culture while contributing to business-facing outcomes.

Duties & Responsibilities

The position requires a balance of technical execution, documentation discipline, and effective collaboration across teams.

Provide technical support across applications, users, devices, or operational systems in line with agreed service levels.
Monitor queues, service requests, and support trends to improve turnaround times and user experience.
Assist with system configuration, user setup, access changes, and routine support administration.
Ensure compliance with support procedures, security standards, and internal controls.
Support rollout activities, training, and communication for system changes or operational enhancements.
Work closely with vendors, internal teams, and business users to resolve recurring issues and service bottlenecks.
Troubleshoot incidents, log root causes, and coordinate escalations where deeper technical intervention is required.
Maintain accurate ticket notes, support logs, knowledge-base updates, and user communication records.

This role will also require disciplined communication, documentation accuracy, and a practical approach to balancing delivery quality with operational timelines.

Desired Experience & Qualification

Applicants should bring a solid technical foundation together with the ability to work in a structured, deadline-driven environment.

Relevant diploma or degree in Information Technology, Computer Science, Information Systems, Software Development, Engineering, or a related discipline.
Experience supporting users, applications, service requests, incidents, or business systems within a helpdesk or support environment.
Comfortable working with ticketing systems, user communication, troubleshooting routines, and service-level expectations.
Good working knowledge of documentation standards, structured problem-solving, and stakeholder communication.
Typically suited to candidates with around 3–6 years relevant experience and the ability to manage core responsibilities independently.