Introduction

An established organisation is seeking a Software Architect - Customer Systems to join its team in Phalaborwa. This role supports a business that is investing in platform stability, product delivery, and stronger digital capability. The position offers the opportunity to work on meaningful systems, applications, infrastructure, or digital services depending on the portfolio and team structure.

The successful candidate will work with technical and non-technical stakeholders and will contribute to solutions that improve business efficiency, user experience, and operational resilience. The successful candidate will be expected to work with appropriate urgency, maintain quality standards, and support a collaborative delivery culture while contributing to business-facing outcomes.

Duties & Responsibilities

The position requires a balance of technical execution, documentation discipline, and effective collaboration across teams.

Review solution quality, documentation, governance requirements, and service performance indicators.
Prepare executive-ready updates, summaries, and recommendations where required.
Support continuous improvement initiatives that strengthen delivery predictability, system value, and team capability.
Define priorities, align stakeholders, and ensure delivery outputs meet agreed timelines, quality expectations, and business objectives.
Provide technical or functional direction to team members and support structured decision-making.
Manage risks, dependencies, escalations, and cross-functional communication throughout delivery cycles.

This role will also require disciplined communication, documentation accuracy, and a practical approach to balancing delivery quality with operational timelines.

Desired Experience & Qualification

Applicants should bring a solid technical foundation together with the ability to work in a structured, deadline-driven environment.

Relevant diploma or degree in Information Technology, Computer Science, Information Systems, Software Development, Engineering, or a related discipline.
Proven ability to manage delivery priorities, coordinate stakeholders, and guide implementation or support outcomes.
Comfortable with governance, reporting, planning, and structured communication at cross-functional or leadership level.
Good working knowledge of documentation standards, structured problem-solving, and stakeholder communication.
Typically suited to candidates with around 5–8 years relevant experience and confidence handling complex responsibilities, mentorship, or technical guidance.