Role Overview

This Shopify & Freshdesk Customer Support UK opportunity in Remote gives the right candidate a chance to work in social services with clear responsibilities and visible impact.

Key Responsibilities

Support the team by managing shopify & Freshdesk Consumer Services.
Support the team by managing handle social media messages and comments, primarily on Facebook.
Keep momentum on manage customer-submitted photos and content for use across social media, email marketing and website channels.
Take responsibility for the core day-to-day work expected of a Shopify & Freshdesk Customer Support UK.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

Relevant experience in social services or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Comfort with the systems, tools or technical platforms mentioned in the source role.