Service Manager - Investment Banking

Role Details

We are looking for a Service Manager to ensure business and technology services in the investment banking sector are delivered reliably, efficiently and in line with client and regulatory requirements.

Responsibilities

• Manage service availability, SLAs, KPIs, support teams and service reviews.
• Lead incident response, root-cause analysis and corrective actions.
• Oversee releases, infrastructure changes, operational risks and business continuity.
• Manage vendors and third-party performance.
• Support audits, regulatory reviews, automation and continuous service improvement.

Requirements

• ITIL or service management certification.
• Incident, problem, vendor, risk and stakeholder management experience.
• Knowledge of financial markets and investment banking operations.
• BCom, BSc IT or Computer Science degree; 10+ years' service-management experience.