Service Manager - Electronic Security

Role Details

A technically competent Service Manager is required to manage a service team, client communication, service schedules, call-outs, invoicing, proposals, fleet, technical support and service budgets.

Responsibilities

• Support access control, CCTV, fire detection, networks, intercom and intruder-alarm service teams.
• Schedule technicians and manage vehicles, tools, equipment, job cards and service records.
• Coordinate client communication, invoicing, quotes, maintenance schedules and KPIs.
• Ensure health and safety procedures, permits, SOPs and quality standards are followed.

Requirements

• Grade 12; tertiary qualification advantageous.
• Five or more years in electronic security, fire detection and related technologies.
• Computer literacy, SAP or CRM experience and service-ticketing experience.
• PSIRA registration, EB driver's licence and SAQCC registration are required or advantageous as specified.