Role Overview

Datafin IT Recruitment needs a Service Desk Analyst (ITIL Foundation, ITSM, HEAT) (CPT Onsite) who can step into a practical role in Cape Town. The work centres on building, supporting or improving systems that people rely on every day.

Key Responsibilities

Take responsibility for the core day-to-day work expected of a Service Desk Analyst (ITIL Foundation, ITSM, HEAT) (CPT Onsite).
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.
Spot risks early and escalate practical issues before they become blockers.

Requirements

Enough hands-on experience to understand the pace and standards of internet work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.