Role Overview

For candidates exploring call centre jobs in Cape Town, this Service Desk Agent I role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Keep momentum on ensure that calls are assigned to the next resolver groups within the specified timeframes.
Take responsibility for the core day-to-day work expected of a Service Desk Agent I.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.