Role Overview

iOCO needs a Service Desk Agent I who can step into a practical role in Midrand. A key part of the work involves Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk.

Key Responsibilities

Keep momentum on ensure that calls are assigned to the next resolver groups within the specified timeframes.
Support the team by managing telephony soft skills qualifications and/or Call center /Service Desk experience.
Take responsibility for the core day-to-day work expected of a Service Desk Agent I.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.
Relevant qualifications or certifications will strengthen the application where required by the employer.