Our client is seeking an experienced Service Coordinator with a background in the food service industry and strong administrative skills. The successful candidate will be responsible for scheduling and coordinating service calls, liaising with customers, allocating technicians, and managing warranty claims and service documentation. Additional duties include maintaining accurate records, monitoring inventory, and supporting invoicing and service reporting. The ideal candidate is highly organised, able to work under pressure, and has strong communication and problem-solving abilities with experience in service management systems.

Minimum Requirements

Previous experience in the service industry is essential, specifically in food services
Proven experience in a service coordination, scheduling, or administrative role
Experience handling warranties and service-related documentation
Strong communication and customer service skills
Ability to work under pressure and manage multiple tasks simultaneously
Excellent organisational and problem-solving abilities
Computer literacy and experience working with service management systems will be advantageous

Key Responsibilities
Responsibilities include, but are not limited to:

Scheduling and coordinating service calls, maintenance, and repair work
Liaising with customers to confirm appointments and resolving queries
Allocating and dispatching technicians according to availability and skill set
Processing and managing warranty claims and related documentation
Maintaining accurate records of service activities, job cards, warranties, and customer communication
Monitoring and tracking parts and inventory required for service-related work
Working closely with the technical team to ensure efficient and timely service delivery
Following up on outstanding service issues and monitoring service performance
Invoicing, quotations, and service reporting as required

Service Coordinator

Salary: R19,634.13 per month (Cost to Company), dependent on experience and includes Pension Fund
Working Hours: 40 hours per week (08:00 – 16:00), including a once-monthly rotational week from 09:00 – 17:00
Reporting To: National Service Coordinator and Service Manager
Location: Stikland, 7583

Only shortlisted candidates will be contacted. Should you not receive feedback within 2 weeks of applying, please consider your application unsuccessful.