Service Coordinator

Location: Port Elizabeth (Gqeberha), Eastern Cape

The Service Coordinator is responsible for managing and coordinating service-related activities to ensure efficient operations and high levels of customer satisfaction. This role involves scheduling, communication with clients and technicians, and ensuring all service processes are completed accurately and on time.

Key Responsibilities

Coordinate and schedule service jobs, technicians, and resources
Act as the main point of contact between clients and the service team
Log service calls and ensure accurate job allocation
Monitor job progress and ensure timely completion
Handle customer queries, complaints, and follow-ups professionally
Prepare and maintain service-related documentation and reports
Ensure all job cards, invoices, and service records are completed accurately
Liaise with internal departments to ensure seamless service delivery
Maintain and update customer databases and service systems
Ensure adherence to company procedures and service standards

Minimum Requirements

Matric (Grade 12)
Relevant administration or customer service qualification (advantageous)
Minimum 2–4 years’ experience in a service coordination, administration, or customer service role
Strong computer literacy (MS Office – Word, Excel, Outlook)
Experience with scheduling or job management systems (advantageous)
Excellent organizational and multitasking abilities
Strong communication skills (verbal and written)

Key Competencies

Planning and coordination skills
Customer service orientation
Attention to detail and accuracy
Ability to work under pressure in a fast-paced environment
Problem-solving and decision-making ability
Strong interpersonal skills
Ability to work independently and within a team

Additional Requirements

Ability to handle high volumes of work efficiently
Professional and courteous manner when dealing with clients
Reliable, punctual, and well-organized
Ability to manage deadlines and prioritize tasks effectively