Role Overview

The Service Centre Administrator will support daily service-centre administration, customer queries, documentation, communication, repairs, and stock processes in Bloemfontein.

Responsibilities

Lead the administration team and provide services to the department and customers.
Book repairs and capture repair information.
Manage the repair-completion process.
Administer the customer-negligence process.
Prepare service-centre quotes within the required turnaround time.
Forecast spare usage to ensure stock holding supports repair turnaround time.
Ensure stock takes are managed and prepared within the allocated time frame and minimise losses to agreed parameters.
Ensure company policies and procedures are adhered to.
Ensure timesheet deadlines are met and sent to payroll on time.
Check trip sheets signed by the team leader and reverse logistics.
Provide continuous customer updates and feedback.

Requirements

3–4 years of administration experience.
Excellent customer service.
Good communication and organisational skills.
Reliable and trustworthy.