Service Agent

Role Overview

This Service Agent opportunity in Cape Town gives the right candidate a chance to work in call centre with clear responsibilities and visible impact.

Key Responsibilities

• Keep momentum on support service centre colleagues to maintain service levels.
• Keep momentum on 3–5 years' experience in customer service, call centre, or after-sales support environment.
• Take responsibility for the core day-to-day work expected of a Service Agent.
• Work with colleagues, customers or suppliers to keep work moving and issues visible.
• Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

• 3 to 5 years of relevant experience
• Clear communication and the confidence to work with different stakeholders.
• Sound judgement, ownership of assigned work and willingness to solve problems properly.