Role Overview

This Senior Workforce Planner opportunity in Durban gives the right candidate a chance to work in call centre with clear responsibilities and visible impact.

Key Responsibilities

Take ownership of 3 – 5 years' workforce planning experience in a call centre.
Support the team by managing knowledge of call centre KPIs and workforce systems.
Take ownership of Forecast call volumes and staffing requirements.
Take responsibility for the core day-to-day work expected of a Senior Workforce Planner.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

3 to 5 years of relevant experience
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.