Role Overview

For candidates exploring call centre jobs in Durban, this Senior Operations Manager role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Take responsibility for the core day-to-day work expected of a Senior Operations Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.
Spot risks early and escalate practical issues before they become blockers.

Requirements

5 to 7 years of relevant experience
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.