To manage this Snr Key Accounts Manager role we require your degree and a possible Postgrad in marketing/finance/management etc with +-5 years experience in the payments/finance industry/fintech sector.

If your strength lies in building strong relationships with managing the onboarding and the future relationship processes for clients this will be an excellent career move for you.

Ability to multi-task, combined with your Ecommerce, SaaS, Payments or Fintech experience, will be first prize to manage this role successfully!

REQUIREMENTS

University undergraduate qualification essential
Postgraduate qualification in marketing, finance, management, entrepreneurship, engineering, or related field advantageous
Minimum 5+ years’ client-facing experience, preferably within ecommerce, SaaS, payments, or fintech
Strong commercial and business acumen
Proven track record of exceeding goals and targets
Exceptional interpersonal and written communication skills
Strong analytical and problem-solving abilities
Retail and/or payments/finance industry experience advantageous
Ability to thrive in a fast-paced, high-growth environment
Demonstrated involvement in extracurricular or leadership activities
Strong values, integrity, and professional ethics

DUTIES

Manage the end-to-end onboarding process for new merchants, including integration, training, marketing, and operational setup
Build and maintain strong, long-lasting merchant relationships to ensure exceptional client service and retention
Serve as the first point of contact for merchant support and ensure all issues are resolved efficiently
Monitor and optimise merchant integrations, product placements, and configurations to improve conversions and order values
Maintain accurate merchant information, including KYC, billing details, and fee structures
Drive merchant marketing initiatives in collaboration with internal marketing teams
Support sales and upselling opportunities for both prospective and existing merchants
Gather merchant feedback and provide insights and recommendations to the product team
Develop and maintain FAQs, support documentation, and operational processes
Identify and proactively manage potential merchant risks and retention opportunities
Coordinate merchant offboarding processes where required
Collaborate cross-functionally across departments in a high-growth startup environment
Contribute beyond core responsibilities where needed, demonstrating adaptability and initiative

Salary: R negotiable dependent on experience

Senior Key Accounts Manager - Fintech/Payments/Finance Industry sector