Role Overview

Hendok Group is seeking a detail-oriented Sales Order Administrator for its Airport Industria operation in Cape Town. The role supports a fast-paced manufacturing environment by ensuring sales orders are captured accurately, processed efficiently, and supported by reliable customer records.

Key Responsibilities

Capture and process inbound orders from external sales representatives accurately and timeously.
Verify pricing, product codes, and stock availability across the product range.
Prepare quotations and communicate them internally and externally as required.
Maintain and update customer records in the CRM system.
Build strong working relationships with internal teams for efficient order turnaround.
Monitor and flag order inconsistencies or discrepancies.
Assist with reporting on order status, trends, and issues.
Provide general administrative support to the sales team.
Manage stock checks and record stock information.

Experience & Qualification

Minimum five years’ experience in sales support, order processing, or customer service.
Previous technical or manufacturing-environment experience is preferred; steel-industry experience is advantageous.
Matric, Grade 12, or NCV Level 4 with Mathematics or Accounting.
National Diploma in Sales, Marketing, Business Administration, or a related field is preferred.
Intermediate MS Excel and Word proficiency.
Strong attention to detail, organisation, communication, interpersonal, and multitasking skills.
Sales-related software such as SAGE is advantageous.
Market-related package with basic salary, pension contributions, and discretionary year-end bonus.