Role Overview

For candidates exploring call centre jobs in Johannesburg, this Sales Management Specialist - BPO Experience role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Take ownership of Develops and maintains an in‑depth understanding of the South African and MEA Contact Centre and BPO market dynamics.
Support the team by managing attains and maintains expert knowledge of the BPS and Contact Centre solution portfolio.
Take responsibility for the core day-to-day work expected of a Sales Management Specialist - BPO Experience.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

5 years of relevant experience
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.