Have you worked in a restaurant understanding customer service, overseeing daily operations, management of stock control and development of staff, leading the establishment to be successful?

A well-established bakery in Cape Town is seeking an individual that understands the need for the best service for customers, can manage people and grow with their establishment.

REQUIREMENTS

Matric, or related qualification
Relevant qualifications in hospitality, restaurant management or operations – advantageous
A minimum of 3-5 years of experience in a management or supervisory role in the food service industry
Proven ability to lead and motivate a diverse team in a customer-facing environment
Excellent organisational and planning skills, with a demonstrated ability to manage schedules and meet service timelines
Strong communication and interpersonal skills, particularly in customer interaction
Ability to solve problems and make sound decisions
Flexible and adaptable to changing needs and priorities

DUTIES

Schedule staff shifts and ensure coverage
Plan operations based on forecasts
Coordinate stock orders and maintenance
Maintain high product, presentation, and service standards
Enforce hygiene, food safety, and SHEQ compliance
Manage customer feedback and complaints
Oversee smooth daily operations
Analyse sales, stock usage, wastage and costs
Control food and labour costs; manage budgets
Identify issues and implement improvements
Liaise with Finance, HR and suppliers
Supervise, motivate and manage staff
Delegate tasks and conduct performance reviews
Lead hiring and team meetings
Identify training needs and train staff
Ensure ongoing compliance with standards
Monitor stock levels, ordering, and storage
Conduct regular stock takes and maintain accurate records
Liaise with Finance, HR, and suppliers

Salary: R14 000 CTC dependent on experience

Restaurant/Bakery Supervisor – Cape Town CBD