Reservations Specialist (All Segments)

Job Description

Responsibilities

Process enquiries, bookings, amendments, cancellations and no-shows Maintain accurate PMS records, guest profiles and payment information Monitor availability, rates, booking pace and occupancy Explain hotel offerings and upsell rooms and services Coordinate bookings through to payment Manage group rooming lists, deposits, billing instructions and special requests Coordinate contracts, room blocks and cut-off dates with Sales and Events Prepare reports and assist with forecasting Resolve guest queries promptly Coordinate with operational departments to ensure smooth arrivals and departures

Requirements

Hospitality qualification or equivalent preferred 3–5 years’ hotel reservations experience within a 4-star or 5-star environment Experience handling and converting reservations across all segments Strong Opera and Microsoft Office proficiency Excellent English communication; additional languages advantageous Strong administration, organisation, accuracy and multitasking skills Professional, diplomatic approach under pressure Availability for weekends and public holidays when required