Reservations Agent (Groups & Conferencing)

Job Description

Responsibilities

Handle corporate, wedding, tour and conference bookings Establish client requirements and prepare tailored proposals Coordinate event arrangements with internal departments Prepare function sheets and itineraries Manage individual traveller bookings and special requests Liaise with travel agents and tour operators Arrange personalised amenities, upgrades and guest itineraries Maintain guest preferences and VIP records Resolve queries, amendments, cancellations and no-shows Allocate payments and complete daily banking Follow up after events to gather feedback

Requirements

Hospitality qualification At least 3 years’ groups and conferencing reservations experience within a 4- or 5-star hotel Experience in hotel reservations, front office or event coordination Proficiency in Opera and Microsoft Office essential Fluent English; additional languages advantageous Strong communication, administration and planning skills Accuracy, multitasking and confident problem-solving under pressure Professional, approachable manner and excellent telephone and email etiquette Availability for evenings, weekends and public holidays