Reservations Agent (Air Crew)

Job Description

Responsibilities

Handle bookings for aircrew, shipping, mining, production and project clients Process reservations, extensions, cancellations and urgent amendments Maintain rooming lists, manifests and crew allocations Record agreed rates, client details and billing instructions Check charges and ensure timely invoicing Reconcile booked accommodation against actual stays Liaise with client coordinators, agents and travel partners Arrange transport, meals, VIP requirements and related logistics Compile reservation and production reports Maintain organised records and supporting audit documentation

Requirements

3–5 years’ hotel reservations or operations experience Experience within a hotel with over 200 rooms essential Previous responsibility for aircrew and other business segments Strong understanding of hotel billing and invoicing Proficiency in hotel reservation systems and PMS Advanced Excel skills and computer literacy Strong administration, financial accuracy and planning abilities Effective communication, relationship-building and problem-solving skills Ability to work independently and meet demanding turnaround times