Regional Aftersales Manager

Role Overview

Act as the link between an automotive manufacturer and its regional dealer network, ensuring aftersales operations meet standards and that service, parts, warranty and customer-experience performance support dealer growth.

Responsibilities

• Conduct dealer visits and audits covering service, parts, workshops, tools, facilities and customer experience.
• Identify compliance gaps, agree corrective plans and track close-out.
• Support new-dealer onboarding and aftersales infrastructure readiness.
• Investigate escalated complaints, track turnaround against SLA targets and reduce repeat issues.
• Monitor service uptake, parts sales, warranty ratios, customer satisfaction and workshop efficiency.
• Coach dealer service and parts teams and support operational, technical and process issues.
• Review warranty claims and liaise on disputed or complex cases.
• Escalate recurring technical or quality matters for investigation.
• Report dealer performance, complaint trends, compliance and market observations.
• Support dealer-network expansion and rollout of products, campaigns and service programmes.

Requirements

• Diploma or degree in Business Management, Automotive Management, Mechanical Engineering or a related field.
• Automotive trade qualification is advantageous.
• Five to eight years in a dealership or manufacturer environment, including at least three years in aftersales, service, parts or regional support.
• Dealer-network management, complaint resolution and warranty-administration experience.
• Valid driver's licence and willingness to travel extensively.
• Proficiency in MS Office and dealer-management systems.
• Strong automotive knowledge, analysis, coaching, influencing, reporting and relationship-building skills.