Job Summary:
We are seeking a professional and well-presented Receptionist / Workshop Coordinator to join our fast-paced fire protection company. The successful candidate will manage front-desk operations while coordinating workshop intake and collections efficiently.

Key Responsibilities:

Manage front desk operations and handle incoming calls and client queries
Coordinate workshop bookings, job intake, and collections
Maintain accurate records of equipment received and dispatched
Liaise with technicians and clients regarding job progress
Draft and send professional emails and correspondence
Perform general administrative duties and filing
Deliver excellent customer service at all times
Book out jobs on Delivery notes

Minimum Requirements:

Strong computer literacy
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to draft clear and professional emails
Excellent time management and organisational skills
Well-spoken with strong communication abilities
Professional appearance (neat and tidy)
Good manners and a customer-focused attitude
Ability to work in a fast-paced environment
Ability to handle pressure and multitask effectively

Preferred Attributes:

Previous experience in a receptionist or administrative role
Experience coordinating a workshop or service environment
High level of maturity and accountability