Role Purpose

Our client is seeking an experienced and quality-focused Quality Assurance Manager to lead the development, implementation, and continuous improvement of quality assurance systems across the organisation's training and education environment. Reporting to the Senior Manager: LEAD, the successful candidate will be responsible for ensuring that training programmes, learning materials, online learning platforms, and operational processes meet established quality standards, regulatory requirements, and stakeholder expectations.
The role requires a strong background in quality management, training quality assurance, compliance, reporting, and team leadership within an education, training, or professional development environment.

Key Responsibilities

Quality Management Systems

Design, implement, and monitor quality assurance frameworks, standards, and processes.
Maintain and improve quality management systems for training and operational activities.
Ensure compliance with organisational policies, procedures, and quality standards.
Monitor risks, compliance requirements, and corrective actions related to quality assurance.

Training Programme Quality Assurance

Review, approve, and evaluate training programmes and learning materials.
Oversee the updating and quality assurance of training content and teaching tools.
Coordinate subject matter experts to ensure training material remains accurate, relevant, and current.
Establish documentation standards for all learning materials and products.
Ensure consistent quality standards across all training sections and programmes.

E-Learning & Digital Quality Assurance

Manage quality assurance processes for online learning platforms and e-learning programmes.
Ensure online courses meet quality, accessibility, and learner experience standards.
Monitor the effectiveness of digital learning delivery and recommend improvements.
Support the quality assurance of structured online learning programmes.

Reporting & Continuous Improvement

Analyse internal and external quality assurance reports.
Prepare quality performance reports, compliance reports, and improvement recommendations.
Monitor implementation of corrective actions and report on progress.
Identify trends, gaps, and opportunities for continuous improvement.
Support organisational excellence through quality-focused initiatives.

Stakeholder & Client Engagement

Participate in client monitoring and quality assurance activities.
Identify stakeholder expectations and develop quality action plans.
Liaise with managers and supervisors regarding quality issues, operational improvements, and training needs.
Provide feedback on training, coaching, and development requirements.

Training Coordination & Development

Identify employee and departmental training needs.
Support the development and administration of structured training programmes.
Coordinate national drafters, moderators, and subject matter experts where required.
Assist with external training budget planning and quality-related resource requirements.

Leadership & Team Management

Lead, coach, and develop the Quality Assurance team.
Conduct performance reviews and support employee development.
Promote a culture of quality, accountability, and continuous improvement.
Ensure effective communication and collaboration across departments.

Role Requirements

Qualifications

Bachelor's Degree in Quality Management or an equivalent qualification.

Experience

Minimum 5–7 years' experience in a quality assurance or quality management environment.
At least 3 years' experience in a managerial or supervisory role.
Experience within an education, training, professional development, or learning environment.
Experience in quality control, customer relationship management, or training quality assurance will be advantageous.
Exposure to learner management systems and e-learning platforms will be beneficial.

Knowledge & Skills

Strong knowledge of quality assurance principles, systems, and continuous improvement methodologies.
Understanding of training quality standards and compliance requirements.
Excellent analytical, reporting, and problem-solving skills.
Strong attention to detail and quality orientation.
Excellent written and verbal communication skills.
Strong stakeholder engagement and relationship management skills.
Advanced Microsoft Office skills, including Word, Excel, PowerPoint, and reporting tools.
Ability to work under pressure and manage multiple deadlines.
Strong organisational and documentation management skills.
Leadership, coaching, and team development capability.

Should you not receive a response within 10 working days, please consider your application unsuccessful.

Quality Assurance Manager - Pretoria