Role Overview

For candidates exploring call centre jobs in Johannesburg, this Quality Assurance Facilitator role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Support the team by managing conduct thorough call monitoring and analyze trend data to report back to managerial .
Support the team by managing verify calls for adherence to scripts, product knowledge, and customer service skills.
Take ownership of Provide necessary data to internal support groups and facilitate call calibration sessions.
Take responsibility for the core day-to-day work expected of a Quality Assurance Facilitator.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

Relevant experience in call centre or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Comfort with the systems, tools or technical platforms mentioned in the source role.