Role Overview

Recruit4Success (Pty) Ltd needs a Quality Analyst (Contact Centre Dbn) who can step into a practical role in Umhlanga. A key part of the work involves Quality Analyst (Contact Centre Dbn) This role is ideal for a quality-focused professional who is passionate about customer experience, performance improvement, coaching, and devel.

Key Responsibilities

Support the team by managing monitor and evaluate customer interactions across calls and other communication channels against established quality standards.
Keep momentum on minimum 4 years' experience in a Quality Assurance role within a contact centre environment.
Keep momentum on strong understanding of quality assurance methodologies and call centre operations.
Take responsibility for the core day-to-day work expected of a Quality Analyst (Contact Centre Dbn).
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

4 years of relevant experience
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.