Project Administrator - Information Technology

Role Overview

Support end-to-end order processing and service delivery in a fast-paced telecommunications environment. Coordinate customers, suppliers and internal teams while maintaining an excellent customer experience.

Key Responsibilities

• Review and scrutinise customer contracts.
• Place and track orders through CRM systems within agreed service levels.
• Provide regular progress updates and reporting to customers and internal teams.
• Coordinate with suppliers and customers to ensure smooth service delivery.
• Conduct testing and activation of services.
• Handle fault resolution and escalations effectively.
• Set up and manage new customer accounts.
• Support business-development initiatives where required.
• Maintain accurate tracking of all orders and service updates.

Skills and Experience

• Strong verbal and written communication skills.
• Excellent organisation and multi-tasking ability.
• Professional, customer-focused approach and good telephone manner.
• Ability to meet deadlines and work under pressure.
• High attention to detail and ability to follow procedures accurately.
• Tact, diplomacy and strong problem-solving skills.
• Numerate and literate.
• Telecoms industry experience advantageous; full training provided.
• Basic proficiency in Microsoft Word and Excel.
• ITIL Foundation V3 or V4 advantageous but not required.
• The role follows UK working hours and is office-based in Milnerton, Western Cape.