Our client is seeking an experienced and hands-on General Manager to oversee the day-to-day operations of a private nature reserve and lodge. This is a live-in position suited to a proactive leader who is passionate about hospitality, conservation, guest experience, and operational excellence. The successful candidate will be responsible for ensuring the smooth running of all reserve operations while leading a dedicated team and delivering an exceptional experience for guests.

KEY RESPONSIBILITIES:

Oversee the overall management and daily operations of the reserve and lodge
Lead, manage, train, and motivate staff while overseeing recruitment, performance management, and employee relations
Deliver an exceptional guest experience by managing the full guest journey and resolving guest queries professionally
Coordinate procurement, stock control, and inventory to ensure efficient operations
Oversee the maintenance of lodge facilities, buildings, vehicles, roads, fencing, gardens, water systems, and reserve infrastructure
Plan and supervise maintenance projects and manage external contractors where required
Manage bookings, administration, financial reporting, payroll, and operational records
Monitor budgets and assist with financial planning and cost control
Conduct or oversee guided activities while promoting knowledge of the local environment, wildlife, and conservation
Build and maintain positive relationships with guests, suppliers, contractors, and key stakeholders
Ensure compliance with health, safety, and operational standards across the reserve

REQUIREMENTS:

Diploma or Degree in Hospitality Management, Tourism, Conservation, or a related field
Minimum 5 years' management experience within a lodge, hospitality, tourism, or nature reserve environment
Strong leadership and people management skills
Experience managing lodge operations, guest services, maintenance, and administration
Experience with menu planning, food purchasing and stock control would be advantageous
Sound knowledge of HR practices, including recruitment, performance management, and disciplinary procedures
Basic financial management, budgeting, payroll, and reporting experience
Experience with procurement, stock control, and supplier management
Practical maintenance knowledge, including basic plumbing, electrical, mechanical, fencing, road maintenance, and general repairs
Excellent communication, organisational, and problem-solving skills
Valid driver's licence and own reliable transport (higher licence advantageous)
Ability to work flexible hours, including weekends and public holidays
Physically fit and comfortable working in an outdoor environment
Willing and able to live on-site (live-in position)

Private Nature Reserve General Manager (Live-in Position)