Picking / Dispatch Supervisor

We are currently looking for a Picking/Dispatch Supervisor to supervise and coordinate all picking, packing, and dispatch operations within the warehouse to ensure orders are processed accurately, efficiently, and delivered on time. The role is responsible for managing staff, maintaining inventory accuracy, and ensuring compliance with company procedures and safety standards.

Minimum Requirements:

• Grade 12 / Matric
• Diploma or certificate in Logistics, Supply Chain, or Warehouse Management (advantageous)
• 3 years of warehouse experience
• At least 1–2 years in a supervisory role
• Experience with warehouse management systems (WMS) or ERP systems
• Knowledge of dispatch procedures and inventory control

Skills and Competencies

• Strong leadership and team management skills
• Excellent organizational and time management abilities
• Attention to detail and accuracy
• Good problem-solving skills
• Ability to work under pressure and meet deadlines
• Strong communication skills
• Basic computer skills (MS Excel, inventory systems)

Working Conditions

• Warehouse environment
• May require working shifts, weekends, or overtime depending on operational requirements
• Standing and walking for extended periods

Key Responsibilities:

• Supervise and manage the daily activities of the picking and dispatch team.
• Ensure all customer orders are picked, packed, and dispatched accurately and on time.
• Monitor picking lists and dispatch schedules to ensure workflow efficiency.
• Allocate tasks to warehouse staff and monitor performance.
• Verify orders before dispatch to ensure accuracy and completeness.
• Coordinate with the warehouse, logistics, and transport teams to ensure smooth dispatch operations.
• Maintain accurate records of dispatched goods and delivery documentation.
• Ensure proper packaging and labeling of all outgoing products.
• Investigate and resolve picking errors, discrepancies, and damages.
• Monitor stock availability and report shortages to the relevant department.
• Ensure adherence to health and safety regulations within the warehouse.
• Train, mentor, and guide warehouse staff to improve productivity and accuracy.
• Conduct regular stock checks and assist with stock takes.
• Maintain housekeeping standards within the dispatch area.