Job Description

Are you a people-first leader who thrives on developing others and building a positive team culture in a data-driven environment?

Our international client is looking for a Manager to join their Cape Town-based team. This is an opportunity to lead with empathy, empower a team of Managers, and grow alongside a fast-scaling business.

While experience is important, they're equally interested in someone with strong leadership potential, a collaborative approach, and the ability to inspire, motivate, and develop those around them.

REQUIREMENTS

Experience managing within a multi-tier structure, coordinating effectively across managers, team leads, and operators
Strong background in operations management
Proven experience leading managers and high-performing teams
Experience using data to identify opportunities and drive operational process improvements is highly advantageous
Strong stakeholder management, communication, and influencing skills
Collaborative leadership style with a strong focus on accountability, continuous improvement, and team development
Highly organised, with strong critical thinking and decision-making skills
Confident working with reporting, spreadsheets, and workflow systems such as Jira
Experience designing and delivering training and capability-building initiatives
Resilient, adaptable, and able to perform effectively in a fast-paced and changing environment

DUTIES

Lead, coach, and develop Team Leads and Managers
Support ownership of the quality and consistency of daily operations
Monitor team and data performance against KPIs, tracking error and exception rates and proactively acting on emerging trends
Ensure high standards of validation, accuracy, and consistency across the function
Own and continuously improve quality control frameworks, workflow processes, and training structures to ensure the function remains reliable and scalable
Manage escalations above Team Lead level and remove blockers to ensure effective delivery
Apply Agile practices to guide and support Team Leads, keeping delivery organised, visible, and consistent across teams
Plan and manage capacity and pipeline across teams, balancing workloads against deadlines and available resources
Optimise workflows, identify inefficiencies, implement improvements, and measure their impact on efficiency and accuracy
Collaborate closely with Engineering, Customer Support, and other internal teams to improve processes, resolve issues, and support effective delivery
Build and streamline training programmes for new hires and existing team members
Report progress, risks, and recommendations to the Director, providing clear insights to support planning, prioritisation, and resourcing

Salary: R negotiable dependent on experience

People Development Manager - Cape Town, Remote

Job Description