Our client is looking for an Operations Team Leader that can lead the operations team to deliver excellent customer service, meet SLA requirements, and ensure efficient service delivery and profitability.

Requirements

Advanced Microsoft Excel skills
Strong organisational, scheduling, and time-management abilities
Accounting background advantageous
MPS industry experience advantageous
Previous team management experience advantageous
Ability to work under pressure and solve problems effectively
Sage accounting experience, that would be an extra bonus

Key Responsibilities

Manage a team of Operations Coordinators
Schedule service calls, installations, and engineer workloads
Monitor and update service tickets, job cards, and customer communications
Manage warranty claims, quotations, invoicing, and SLA contracts
Monitor consumables, place orders, and manage stock levels
Perform operational administration, billing, forecasting, and reporting
Handle customer escalations and ensure SLA compliance

Personal Attributes
Reliable, organised, solution-driven, customer-focused, and able to perform in a fast-paced environment.