About the Role

Our client is seeking an experienced and driven Operations & Process Manager to oversee day-to-day business operations, improve internal processes, and lead teams across multiple departments.

This role is ideal for a highly organised professional who enjoys creating structure, driving efficiency, and delivering operational excellence. The successful candidate will play a key role in improving business performance, streamlining workflows, and supporting long-term growth objectives.

Key Responsibilities

Lead and oversee daily operational activities across multiple departments.
Drive process improvements and operational efficiencies.
Manage and support team leaders and departmental staff.
Monitor operational performance and identify areas for improvement.
Develop and implement procedures, policies, and best practices.
Ensure operational targets and service standards are consistently achieved.
Analyse operational data and provide actionable recommendations.
Coordinate cross-functional projects and initiatives.
Support business growth through continuous improvement and effective resource management.
Foster a culture of accountability, collaboration, and high performance.

Requirements

Essential

Proven experience in an Operations Manager, Process Manager, or similar leadership role.
Strong leadership and people management skills.
Experience managing multiple teams or departments.
Excellent organisational and planning abilities.
Strong analytical and problem-solving skills.
Ability to make sound decisions in a fast-paced environment.
Excellent communication and stakeholder management skills.
High attention to detail and a results-driven mindset.

Advantageous

Relevant qualification in Operations Management, Business Management, Industrial Engineering, or a related field.
Experience implementing process improvement methodologies.
Project management experience.
Experience working with operational reporting and KPI management.

What Success Looks Like

The successful candidate will:

Improve operational efficiency across the business.
Create scalable processes and systems.
Build high-performing teams.
Enhance productivity and accountability.
Deliver measurable improvements to business performance.

Why Join?

Competitive salary package.
Opportunity to influence business operations at a strategic level.
Work with a dynamic and growing organisation.
Career growth and development opportunities.
Collaborative and professional working environment.