Our client is seeking a highly organised, proactive and hands-on Operations Lead to oversee and optimise daily business operations within a fast-paced e-commerce environment. The successful candidate will ensure smooth order fulfilment, efficient workflows, and strong team coordination while maintaining an excellent customer experience.

KEY RESPONSIBILITIES:

Oversee daily operational activities to ensure smooth and efficient business functioning
Manage end-to-end order fulfilment, including processing, invoicing, and dispatch
Lead, support, and coordinate the operations team to ensure high performance and accountability
Monitor stock levels, inventory accuracy, and supplier coordination processes
Implement and improve operational systems, processes, and workflows for efficiency gains
Handle customer queries and resolve escalations in a professional and timely manner
Collaborate with marketing and management teams to support campaigns, promotions, and business growth initiatives
Report operational challenges, risks, and performance updates clearly and timeously to management and directors
Maintain high standards of accuracy, quality control, and attention to detail across all operational functions

REQUIREMENTS:

Proven experience in an operations, logistics, or e-commerce environment
Strong leadership skills with the ability to manage and motivate a team
Excellent organisational, multitasking, and problem-solving abilities
High attention to detail and strong process discipline
Ability to quickly learn and manage technical workflows and large product catalogues (SKUs)
Tech-savvy with experience in e-commerce platforms and order management systems (advantageous)
Strong communication and interpersonal skills
Proactive, hands-on approach with the ability to work independently
Own reliable transport is essential
Ability to thrive in a fast-paced, high-volume operational environment

*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*