Job Description

Do you have what it takes to lead the leaders?
We're looking for an Operations Manager to mentor a team of Managers, and then in turn, the people who report into them.

Our client, based in the UK, is requring an efficent Leader to join their Cape Town office, reporting into the Director.

In this role, you'll oversee a group of Managers who lead remote teams, ensuring the right procedures and leadership are in place so that all data systems are successfully executed and updated timeously for their successful operations.

REQUIREMENTS

Proven experience leading leaders and their performing teams
Experience managing within a multi-tier structure, coordinating across managers, leads and operators simultaneously
Background operations management
Highly advantageous if you have experience in data, improvement operational processes
Strong stakeholder management, communication, and influencing skills
A collaborative leadership style with a focus on accountability, continuous improvement, and team development
Organised with critical thinking and decision-making
Confidence with reporting, spreadsheets, and workflow systems such as Jira
Experience designing and delivering training and capability-building initiatives
Resilience, adaptability, and the ability to perform effectively in a changing environment

DUTIES

Lead, mentor and develop Team Leads and Managers
Supports ownership of quality of daily operations
Ensure validation, accuracy, and consistency standards
Own and improve the quality control frameworks, workflow processes and training structures that keep the function reliable and scalable
Monitor team and data performance against KPIs, tracking error and exception rates and acting on trends early
Handle escalations above Team Lead level and remove blockers to delivery
Plan and manage capacity and pipeline across teams, balancing workload against deadlines and available resources
Optimise workflows, identify inefficiencies, implement changes and measure the impact on efficiency and accuracy
Apply Agile practices to guide and support Team Leads, keeping delivery organised, visible and consistent across teams
Build and streamline training programmes for new hires and existing team members
Report progress, risks and recommendations to the Director, providing clear input to support planning, prioritisation and resourcing
Collaborate with the Engineering team, Customer Support team and other internal teams

Salary: R negotiable dependent on experience

Operating Manager of Management Personnel

Job Description