Role Overview

For candidates exploring call centre jobs in Durban, this Nutun - Senior Vice President (SVP) Operational Intelligence role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Support the team by managing experience designing and implementing shared service or centre -of-excellence operating models.
Take responsibility for the core day-to-day work expected of a Nutun - Senior Vice President (SVP) Operational Intelligence.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Relevant experience in call centre or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Comfort with the systems, tools or technical platforms mentioned in the source role.