New Business Admin

Job Role:
- The New Business Outbound Consultant will be responsible for investigating, troubleshooting and resolving all queries related to Account Origination journey for New Bank client, including Bin migration clients.

Areas of responsibility may include but not limited to (product and systems will be trained here):
- Investigate, troubleshoot why clients are stuck in the Account Origination journey
- Provide feedback and insights on Account Origination journey blockers
- Provides exceptional client on-boarding experience - personalized, warm and effective through our multiple channels e.g. calls, web, chat, video, etc.
- Supports the new accounts application process and ensure accuracy/completeness of activations, when required
- Educates our clients about their accounts/products
- Identifies up-sell opportunities (understand the client's needs/provide solutions) if required
- Actions Know Your Customer (KYC) principles.
- Achieves specified production targets and turn-around-times

Solutions oriented with an optimistic can-do attitude
Engaging and confident
High empathy with good listening skills
Always willing to learn
Ability to consistently maintain a high performance
Passionate and obsessed with delivering a superb client experience, through any of our channels, leaving our clients feel that they are best clients in the world
Strong communication skills (clear, on-time, concise) to our clients and internally to required stakeholders
Treat all stakeholders with respect, believe in teamwork and be open and receptive to the opinions of others
Verbal and written communication skills (proficient in English)
Ability to handle multiple tasks simultaneously - strong administration skills