National Field Service Department Manager - East Rand

Role Purpose

The National Field Service Department Manager is responsible for the strategic and operational management of the Field Service, Spares, Service, and Training departments. The role ensures the successful delivery of field service projects, effective customer support, profitable project execution, and the development of high-performing teams while maintaining compliance with safety, quality, and operational standards.

Key Responsibilities

Operational Leadership

• Lead and manage the Field Service, Service, Spares, and Training departments to ensure operational excellence.
• Develop departmental strategies, objectives, and performance targets aligned with business goals.
• Monitor operational performance and implement continuous improvement initiatives.
• Ensure effective resource planning to meet customer and operational requirements.
• Drive collaboration between departments to optimise service delivery.

Project Management

• Oversee field service projects through all phases, including estimation, planning, implementation, commissioning, completion, and warranty support.
• Ensure projects are delivered safely, on time, within budget, and to required quality standards.
• Monitor project progress and proactively resolve operational challenges.
• Review project costs, profitability, and performance throughout the project lifecycle.
• Ensure project documentation and reporting are maintained accurately.

Financial Management

• Prepare, manage, and monitor departmental budgets.
• Ensure effective financial control across all departmental activities.
• Analyse project profitability and implement corrective actions where required.
• Monitor operational costs and identify opportunities for improved efficiency.
• Support business growth through effective financial planning and resource allocation.

Customer Relationship Management

• Develop and maintain strong relationships with new and existing customers.
• Support business development activities by identifying service opportunities and growing the sales pipeline.
• Ensure high levels of customer satisfaction through responsive and professional service delivery.
• Resolve escalated customer concerns and implement appropriate corrective actions.
• Promote long-term customer retention through exceptional service and relationship management.

Team Leadership

• Lead, mentor, and develop multidisciplinary technical teams.
• Establish clear performance objectives and conduct regular performance reviews.
• Identify training and development requirements to enhance technical capability.
• Support recruitment, onboarding, and succession planning initiatives.
• Foster a culture of accountability, teamwork, and continuous improvement.

Safety, Quality and Compliance

• Ensure compliance with all applicable health, safety, environmental, and quality standards.
• Promote a strong safety culture across all field operations.
• Monitor compliance with company policies, procedures, and legislative requirements.
• Conduct regular operational reviews and implement corrective actions where necessary.
• Ensure quality standards are consistently maintained across all service activities.

Reporting and Administration

• Prepare and present monthly operational and performance reports.
• Monitor departmental KPIs, sales performance, project status, customer satisfaction, and financial performance.
• Maintain accurate operational records and management reporting.
• Provide strategic recommendations to senior management based on operational performance and market trends.

 

Role Requirements

Qualifications

• National Certificate (N4) or higher in a relevant technical discipline.
• Trade Test (Mechanical).
• Computer literacy with proficiency in Microsoft Office.

Experience

• Minimum 10 years' experience in field service, project management, construction, or maintenance of boilers, thermal processing equipment, or similar heavy industrial equipment.
• Minimum 5 years' management experience leading technical or service teams.
• Proven experience managing service projects from estimation through to completion.
• Experience managing project financial performance and budgets.
• Strong understanding of heavy industrial equipment and field service operations.

Knowledge

• Field service management principles.
• Project management methodologies.
• Financial management and budget control.
• Technical drawings and engineering documentation.
• Heavy industrial equipment and maintenance practices.
• Health, Safety, Environmental and Quality (SHEQ) systems.
• Customer relationship management.
• Continuous improvement principles.

Key Competencies

• Leadership and People Management
• Project Management
• Financial and Commercial Acumen
• Customer Relationship Management
• Strategic Planning
• Operational Management
• Communication and Interpersonal Skills
• Problem Solving and Decision Making
• Negotiation and Influencing
• Planning and Organising
• Quality Focus
• Results Driven
• Technical Expertise
• Risk Management

Additional Requirements

• Medical certificate of fitness.
• Willingness to work extended hours and weekends when operationally required.
• Ability to travel nationally as required.
• Strong commitment to customer service and operational excellence.

Should you not receive a response within 10 working days, please consider your application unsuccessful.