Are you immediately available with strong administrative skills and experience using Xero or other accounting software?

Our client in the motor industry, based near Panorama, is looking for an organised Administrator to manage vehicle service bookings, job cards, invoicing, payment follow-ups, and accurate customer records on the CRM system.

Previous experience in a similar automotive environment will be advantageous.

REQUIREMENTS

Matric, or related qualification
Tertiary qualification in Administration will be advantageous
2-3 years' experience in an administrative role, preferably in the automotive industry
Solid experience with Xero or a similar system
Proficient with CRM and job management software systems (any)
Strong attention to detail

DUTIES

Answer incoming calls and assist customers
Maintain accurate customer records in the job management system
Prepare quotations and invoices using Xero
Create, schedule and manage installation jobs and projects
Allocate jobs to technicians and coordinate installation appointments
Monitor installation progress and update job statuses
Liaise with customers and technicians regarding appointments
Update job management system on project progress and outstanding matters
Set up products and customer pricing in the job management system
Prepare job cards and ensure all installation details are captured accurately
Review completed job cards and photographs, and follow up on any missing or incorrect information
Close completed jobs and issue invoices once installations have been verified
Send customer statements and follow up on outstanding accounts
Maintain accurate customer, vehicle, installation technician and accounting records

Salary: R negotiable, dependent on experience

Motor Industry Customer Support Administrator