Medical Receptionist

Synopsis

We are looking for a friendly, organised and professional Medical Receptionist to manage front-desk operations at a medical practice or healthcare facility. The ideal candidate will welcome patients, coordinate appointments and provide administrative support while ensuring patient information remains confidential.

Key Responsibilities

1. Welcome patients and assist with enquiries.
2. Schedule appointments and manage doctors’ calendars.
3. Answer phone calls, emails and patient queries.
4. Register patients and maintain accurate medical records.
5. Process medical aid claims, payments and invoices.
6. Liaise with healthcare professionals, medical aids and patients.
7. Maintain patient confidentiality and follow healthcare privacy procedures.

Qualifications / Minimum Requirements

1. A qualification in Office Administration, Medical Reception or a related field is advantageous.
2. Previous reception or administrative experience is beneficial.
3. Knowledge of medical terminology and medical aid procedures is an advantage.
4. Computer literacy and familiarity with booking systems.
5. Excellent communication and customer service skills.
6. Strong organisational skills and attention to detail.