Introduction

A busy medical practice in Cape Town is seeking a Medical Receptionist to manage front-office operations and assist patients with appointment scheduling and administrative support. The role serves as the first point of contact for patients visiting the practice.

The successful candidate will coordinate patient bookings, manage medical records, and ensure a welcoming environment within the clinic. This position is ideal for someone who is organised, empathetic, and experienced in working in a healthcare environment.

Duties & Responsibilities

The Medical Receptionist will coordinate patient-facing administrative functions while supporting the clinical team.

Greet patients and manage reception operations.
Schedule patient appointments and manage the practice calendar.
Maintain patient records and update medical administration systems.
Process billing and medical aid documentation.
Answer phone calls and manage patient enquiries.
Coordinate communication between patients and medical staff.
Ensure compliance with confidentiality and healthcare regulations.

Desired Experience & Qualification

Candidates should have experience in healthcare administration or reception.

Matric or equivalent qualification.
Experience working in a medical practice environment.
Knowledge of medical aid processes advantageous.
Strong organisational and communication skills.